Frequently Asked Questions

1. DO I NEED AN APPOINTMENT TO LOOK AT WEDDING GOWNS?

   • Yes, we do not permit self-service. With an appointment we are prepared for your visit and are guaranteed a fitting room to try on your selections. We do accommodate walk-ins but appointments are always given preference.

2. WHO SHOULD I BRING WITH ME TO MY APPOINTMENT?

   • When shopping for a wedding gown all the experts advise not to bring too many people. Bring one or two people who are close to you and that will give you their honest opinion. In the end the only opinion that truly counts when picking a wedding gown is YOURS! You will be the center of attention at your wedding. You are the only one who will know when you have found the gown of your dreams.

3. CAN I BUY A DRESS OUT OF STOCK OR DO I HAVE TO ORDER IT?

   • Yes, you can buy any dress you see out of stock providing it is a sellable dress.

4. SHOULD I LOOK FOR MY WEDDING GOWN AND MY BRIDESMAIDS' DRESSES ON THE SAME DAY?

   • We suggest you not try to shop for bridesmaids and a wedding gown all in the same day. Finding that perfect gown can be harder, more time consuming, and more mentally exhausting than you think. We suggest you focus on your wedding gown first, check out our entire selection bridesmaids' dresses before you leave and plan a separate day for the bridesmaids shopping.

5. WILL I ACTUALLY BE ABLE TO GO THROUGH THE RACKS AND SEE FOR MYSELF ALL THE DRESSES LILY'S HAS TO OFFER?

   • Absolutely! Many of our customers have complained that at other bridal stores they are put into a dressing room and the store employee goes to another room to select gowns she thinks the future bride will like. At Lily's you and your personal bridal consultant will go through the racks together to review, discuss and choose the wedding gowns you wish to try on.

6. WHAT SIZE SHOULD I ORDER?

   • Bridal sizes usually differ from regular dress sizes. Your bridal consultant will take your measurements and compare your measurements to the size chart of the company you will be purchasing your dress. All dresses will need to be altered in some way. By taking your measurements, we are simply trying to find a size that will need the least amount of alterations. We will help you choose a size, but the final decision on size is yours.

7. WHY DOES LILY'S REQUIRE A RUSH FOR ORDERS WITH LESS THAN 6 MONTHS FROM ORDER DATE TO WEAR DATE?

   • Lily's Bridal requires the rush because at times there are shipping delays and damaged merchandise may arrive and Lily's Bridal will need the additional time to work with the manufacturer to correct the issue. Without the rush there maybe no time allowance to correct any issues. Lily's Bridal wants their customers happy and looking perfect in their merchandise.

8. HOW MUCH TIME SHOULD I ALLOW FOR ORDERING A BRIDAL GOWN AND BRIDESMAIDS DRESSES?

   • Delivery times vary upon designer & stock availability. It is a good idea to order your bridal gown at least 8 - 12 months in advance. Typically a gown will take 4-6 months to come in and then you will need to allow a couple of months for your alterations. And, in case of a mistake or a flaw, there is still a little extra time to take care of it! However, if you have a quickly approaching wedding and don't have that much time, some designers do have stock available for a speedy or even immediate delivery. Bridesmaids usually take 3-4 months for delivery and generally 1 month for alterations. Rush service is available with many designers for Bridal and Bridesmaids. Lily's Bridal will require a rush on all orders that have less 6 months from order date to wear date.

9. HOW WILL MY OUT OF TOWN BRIDESMAIDS ORDER THEIR DRESSES?

   • Our Bridesmaids out of town measurement form is available on our website. Once all measurements and deposits are received the order will placed. After the dresses come in we can ship them to a bridesmaid at their expense.

10. DOES LILY'S BRIDAL PRICE MATCH?

    • Though some Internet prices may seem enticing, you'll find that you get what you pay for when comparing the services offered. A dress that costs $500 online is delivered to your door in a box. Your dress is in plastic wrap and un-pressed. That same dress at a full service bridal salon could cost $750.00. At Lily's Bridal your dress is inspected from top to bottom before you are contacted. Your dress will be lightly pressed and stored in a breathable gown bag at our store until your event. Your dress will be pressed again before your wedding if requested for free. By purchasing from a full service bridal salon, you have the luxury of trying on several styles, receiving personal assistance in choosing your size and having your questions answered. Plus, Lily's Bridal is a one-stop bridal salon where you'll find a wide selection of bridesmaids dresses, jewelry, shoes, undergarments, tuxedos and wedding day accessories. Lily's also offers fittings with a local seamstress.

11. SHOULD I GET A SITTER FOR THE KIDS?

    • We strongly advise you not bring children to a bridal store. Your wedding gown decision is the most important decision you will make for your wedding. For the rest of your life you will be looking at pictures of yourself in that special gown. When shopping for that gown you need to be able to focus and concentrate without distractions. A bridal salon is not a fun place for kids and they will get bored very quickly and distract you from this important decision. A bridal salon is also NOT a safe place for children due to loose pins and other hazards.

Meet our Customers

I was greeted at the door with a smiling face. The dress selection is amazing. I had a stress free experience.

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